Hi,
We have an internal system that can recognize when there is a problem with it system. When it recognizes such a problem, it creates a new event in pager duty. As a result, a new incident is automatically created. I do, however, want incidents to be automatically consolidated by pager duty to another incident. Once a particular incident has been merged with another incident, I want to know about it so I can keep that new ID and perform API calls on my alert. Is there any API I can use to know what is the new incident ID of my alert? Because after the incident ID was updated in pager duty with the merged one, I canât perform basic APIs on the Alert because any such action requires the incident ID from me, and when I specify the original incident ID I accept that âno such incident id existsâ.
Thanks,
Liron.